jya9's Privacy Policy

jya9 ("we", "our", "platform") is a trusted online casino and sports betting service provider in Bangladesh. This privacy policy ("policy") describes what information we collect when you use jya9's website, mobile interface, or related services, how we process it, and how we keep it secure.

This policy applies to all services of jya9. By registering on our platform or using any of our services, you are considered to have given your consent to the terms of this privacy policy. We may update this policy from time to time, and any changes will be published on this page.

We may collect various types of information while you use the jya9 platform. This information is used to improve the quality of your service and to ensure secure transactions.

2.1 Information You Provide Directly

Information you voluntarily provide when registering an account or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, or Rocket account number)
• Identity document details (for verification purposes where applicable)

2.2 Automatically Collected Information

Information collected automatically when you use jya9:

• IP address and device type
• Browser type and version
• Duration and sequence of page views
• Information from cookies and similar tracking technologies
• Login time and session-related information

2.3 Transaction-Related Information

Records of your financial activity, including:

• Deposit and withdrawal amounts and times
• Betting history and results
• Bonus usage and wagering activity

jya9 uses your information for the following legitimate purposes:

• Account management: To create, verify, and keep your account active.
• Service delivery: To properly operate gaming, betting, and payment services.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Age verification: To ensure that only persons aged 21 or above can use the services.
• Customer support: To handle your complaints, questions, or assistance requests.
• Technical improvement: To improve platform functionality and user experience.
• Communication: To send important service-related notices and updates.
• Responsible gaming: To identify patterns of excessive play and provide necessary support.

jya9 does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected technology partners and payment processing providers for the operation of our platform. These partners are bound by strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Obligations

If disclosure of information is required by lawful direction of a legal authority, court, or regulatory body, we are obliged to do so in compliance with applicable law. In such cases, we will endeavor to notify you to the extent possible.

4.3 Security-Related Reasons

Relevant information may be shared with appropriate authorities to prevent fraud, money laundering, or other illegal activities.

jya9 uses cookies and similar technologies to operate the website properly and to improve your experience.

5.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform. Without these, the service will not work properly.
• Functional cookies: To remember your preferences and settings, so you do not have to set them up again each time.
• Analytical cookies: To analyze platform usage statistics and improve the quality of the service.
• Security cookies: To verify sessions and detect fraudulent activity.

5.2 Cookie Control

You can disable most cookies by changing your browser settings. However, this may limit some functionality of the platform. Disabling essential cookies may make it impossible to use the service.

jya9 uses industry-standard security technologies and practices to keep your personal information secure. Our security infrastructure operates at the following levels:

• SSL encryption: All data transmission on the platform is secured through SSL/TLS encryption.
• Secure servers: All data is stored on secure, access-controlled servers.
• Payment security: Financial transactions are protected with additional security layers and follow the security protocols of bKash, Nagad, and Rocket.
• Restricted access: Only authorized personnel can access specific information, and they are bound by confidentiality agreements.
• Regular audits: Regular technical checks are conducted to identify security vulnerabilities.
• Two-factor verification: Additional verification is activated for suspicious logins or activities.

jya9 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while your account remains active.
• Even after an account is closed, certain information may be kept for a defined period for legal obligations or dispute resolution purposes.
• Financial transaction records are retained long-term to meet audit and legal requirements.
• Information that is no longer needed is deleted in a secure manner.

jya9 believes you should have control over your own information. You may exercise the following rights:

8.1 Right to Access Information

You have the right to know what information we hold about you and to request a copy of that information. Contact our support team to make this request.

8.2 Right to Correct Information

You have the right to correct your personal information if it is inaccurate or incomplete. This can be done through your account settings or with the help of the support team.

8.3 Marketing Communications

You may opt out of promotional communications at any time. However, it is not possible to opt out of essential service-related communications.

8.4 Account Closure Request

If you wish to close your account, please contact the support team. Even after account closure, certain information may need to be retained to fulfill legal obligations.

jya9's services are only for persons aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that a minor has used our platform, we will immediately close that account and delete all associated information. If a parent or guardian believes their child has used our platform, please contact us.

If the jya9 platform contains links to any third-party websites, we are not responsible for the privacy policies of those websites. We recommend that you read the privacy policy of any third-party website before visiting it.

Payment service providers such as bKash, Nagad, and Rocket follow their own privacy policies. The protection of your information on their platforms is governed by the respective institution's policy.

jya9 may review and update this privacy policy from time to time. If there are changes in technology, law, or our services, this policy may be updated accordingly.

For any significant changes, we will send a notification to your registered email and the date of the latest update will be noted on this page. Continued use of the platform after changes are made will be considered your acceptance of the updated policy.

If you have any questions or objections regarding any part of the policy, please contact us before the changes take effect.

jya9 is firmly committed to responsible gaming. To this end, we may analyze your gaming patterns and suggest support if needed.

If signs of excessive play are observed in a player, we may use that information to arrange support for them. The use of information for this purpose is entirely for the player's wellbeing and not for any marketing purpose.

To learn more about responsible gaming, please visit our Responsible Gaming page.